Privacy Policy
How Certwerx Pty Ltd collects, uses, stores and protects your personal information.
Certwerx Pty Ltd (ABN 73 702 778 854) (“Certwerx”, “we”, “us” or “our”) is committed to protecting the privacy and confidentiality of the personal information we handle. This policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).
1. Who we are
Certwerx Pty Ltd provides professional business and consulting services from our base in Melbourne VIC, serving organisations across Australia. This policy applies to all personal information collected by us through our website at https://certwerx.online, by email, and in the course of providing our services.
2. The Australian Privacy Principles
The APPs set out standards, rights and obligations around the collection, use, disclosure and security of personal information, as well as your rights to access and correct it. We handle personal information in line with these principles and take our obligations under the Privacy Act seriously.
3. Personal information we collect
The types of personal information we may collect include:
- Your name and business or organisation name;
- Your email address and other contact details you choose to provide;
- Information contained in your enquiries, briefs, documents or correspondence with us;
- Information relevant to preparing quotes, delivering engagements and administering our business relationship with you; and
- Technical and usage information when you visit our website, such as browser type, pages visited and the date and time of your visit.
Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym. However, in most cases we require some basic contact information in order to respond to your enquiry or provide our services.
4. How we collect personal information
We generally collect personal information directly from you, including when you:
- Submit an enquiry or quote request through our website;
- Send us an email;
- Engage us to provide services; or
- Communicate with us in the course of an engagement.
We may also collect information from third-party service providers, from publicly available sources, or automatically through cookies and analytics tools when you use our website.
5. Why we collect and use personal information
We collect, hold, use and disclose personal information for purposes including:
- Responding to your enquiries and providing requested information;
- Preparing quotes and delivering professional business and consulting services;
- Managing and administering our client relationships, engagements and accounts;
- Improving our website, services and communications;
- Sending updates or marketing communications where you have consented or where otherwise permitted by law (you may opt out at any time); and
- Complying with our legal and regulatory obligations.
We will only use or disclose personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect, unless you have consented or an exception under the APPs applies.
6. Disclosure of personal information
We do not sell, rent or trade personal information. We may disclose personal information to:
- Service providers who assist us with functions such as website hosting, email delivery, cloud storage and IT support;
- Professional advisers, such as accountants, auditors and lawyers, where reasonably required;
- Government bodies, regulators or law enforcement agencies where required or authorised by law; and
- Other parties with your consent or where otherwise permitted under the APPs.
Where we engage third-party service providers, we take reasonable steps to ensure they handle personal information in a manner consistent with this policy and the Privacy Act.
7. Overseas disclosure
Some of our service providers or the systems they use may be located outside Australia. Where personal information is likely to be disclosed to an overseas recipient, we take reasonable steps, in the circumstances, to ensure that the recipient does not breach the APPs in relation to that information.
8. Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, unauthorised access, modification or disclosure. These steps include appropriate technical, administrative and physical safeguards, and limiting access to personal information to personnel and providers who need it for legitimate purposes.
We also take reasonable steps to destroy or de-identify personal information once it is no longer required for the purposes for which it was collected, or as required by law.
9. Cookies and website analytics
Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences and understand how the site is used. Cookies are small text files stored on your device by your browser. You can configure your browser to refuse cookies or to alert you when cookies are used; however, some features of the website may not function properly if cookies are disabled.
Aggregate, de-identified analytics data may be used to improve the performance and content of our website.
10. Access to and correction of your personal information
Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you and to request corrections where you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us using the contact details below. We will respond within a reasonable period and, where access or correction is given, do so in a reasonable manner. There is generally no charge for making a request, although a reasonable fee may apply for providing a copy of the information.
11. Complaints and enquiries
If you have any questions or concerns about this policy, or if you believe we have breached the APPs or the Privacy Act, please contact us in the first instance. We take privacy complaints seriously and will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au or on 1300 363 992.
Note: If you contact the OAIC, use the details published on their official website. Their contact arrangements may change from time to time, and Certwerx Pty Ltd is not responsible for third-party contact information.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices, technology, the law or the APPs. The current version will always be published on this page. We encourage you to review this policy periodically.
13. Contact us
For any questions about this Privacy Policy, or to request access to or correction of your personal information, please contact:
Privacy Contact — Certwerx Pty Ltd
Email: ceo@certwerx.online
ABN 73 702 778 854 · Melbourne VIC